As Service Technicians we many times can get caught up in the "rush" to get our calls done and keep the customers happy. The pressure to get everyone Heat and handle all of the Service Calls our dispatcher put on the schedule can be overwhelming at times. In the haste to keep on schedule, what gets missed?
What does it take to making sure every call is complete and doesn't generate a "Call-Back"? I would like to suggest a few things to incorporate in your calls. #1 Have a plan. #2 Be Methodical in your service calls. Check voltages, amp draws, wire connections, gas pressure, Temp rise, use your Combustion Analyzer to see if you're burning clean and at Peak Efficiency, check the Installation Manual to see if the Set-up and Configuration was done completely and properly, was the Flue sized correctly, if it's a Condensing Furnace or has an Evap Coil installed….put a level on it. A Condensing Furnace should be sloped forward 1/2" from back to front. An Evap coil won't drain if it's sloped backwards.
Many times, when we make sure to check all of the obvious and basics, the "strange" and sometimes "unexplainable" issues go away! Yes, it will take a few minutes of your time, but that's what you are there for. To make sure the equipment runs reliably and is adjusted properly. My Grandpa used to say "A Stitch in Time will Save Nine". I'm not sure of the exact reference in his saying, but I know he was telling me to take the time to do it right the first time!
Happy Holidays!
Magnum
